1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or membership programs
• Contact us via phone, email, or online forms
• Participate in live classes, webinars, or community forums
• Request customer support or technical assistance
• Subscribe to our newsletters or educational content
• Participate in surveys, feedback forms, or research studies
• Apply for instructor positions or partnership opportunities

This information may include:

• Full name, preferred name, and title
• Contact information (email address, phone number, postal address)
• Age, date of birth, and demographic information
• Learning preferences, goals, and educational background
• Payment information and billing details (processed securely through third-party providers)
• Course progress, completion data, and assessment results
• Communication preferences and accessibility requirements
• Device information and technical specifications for support purposes

Technical Information

We automatically collect certain technical information when you use our website and services:

• IP address, browser type, and operating system information
• Device type, screen resolution, and hardware specifications
• Pages visited, time spent on our site, and navigation patterns
• Referral sources and search terms used to find our site
• Cookies, web beacons, and similar tracking technologies
• Log files containing access times, error messages, and system performance data
• Location data (general geographic area based on IP address)

Educational Data

As an educational platform, we also collect information related to your learning experience:

• Course enrollment and completion records
• Quiz scores, assignment submissions, and progress tracking
• Participation in live classes and community discussions
• Learning analytics to improve course effectiveness
• Feedback and reviews about courses and instructors

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:

• Educational Services: To provide courses, track progress, customize your learning experience, and issue certificates of completion
• Communication: To send course updates, support responses, important service notifications, and educational content
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve any issues you may encounter
• Service Improvement: To analyze usage patterns, improve our platform and courses, and develop new educational content
• Payment Processing: To process membership fees, course purchases, and manage billing inquiries
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect the integrity of our platform and ensure the safety of our community
• Marketing: To send promotional materials about new courses and services (with your consent)
• Research and Development: To conduct educational research and improve teaching methodologies for senior learners
• Community Building: To facilitate connections between learners and create a supportive learning environment

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our educational services and fulfill our contractual obligations
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and ensuring platform security
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal Obligation: Processing required to comply with legal requirements and regulations
• Vital Interests: Processing necessary to protect your vital interests or those of others

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services (payment processors, hosting providers, email services, analytics tools)
• Educational Partners: With certified instructors and educational content providers who deliver courses on our platform
• Legal Requirements: When required by law, court order, government regulation, or legal process
• Safety and Security: To protect the rights, property, or safety of our users, employees, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to users)
• Consent: With your explicit consent for specific purposes
• Aggregate Data: Anonymized and aggregated data for research, analytics, and reporting purposes

5. Data Security Measures

We implement comprehensive technical and organizational measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit using TLS/SSL protocols and at rest using industry-standard encryption
• Access Controls: Strict access controls ensure only authorized personnel can access personal information
• Regular Security Assessments: We conduct regular security audits and vulnerability assessments
• Employee Training: All staff receive regular training on data protection and privacy best practices
• Secure Infrastructure: Our systems are hosted on secure, regularly updated servers with robust firewall protection
• Incident Response: We have established procedures for detecting, responding to, and reporting security incidents
• Data Minimization: We collect and retain only the minimum amount of data necessary for our services
• Regular Updates: We keep all systems and software updated with the latest security patches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using industry best practices, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Japanese privacy laws and international standards, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right of Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Data Portability: Request transfer of your data to another service provider in a structured format
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time
• Right to Opt-out: Unsubscribe from marketing communications at any time
• Right to Lodge a Complaint: File a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your login status and preferences
• Analyze website traffic and user behavior
• Personalize content and recommendations
• Provide targeted educational content
• Ensure website security and prevent fraud

For detailed information about our use of cookies, including how to manage your cookie preferences, please see our Cookie Policy.

8. Data Retention Policies

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for 3 years after account closure
• Course Progress Data: Retained for 7 years to support continued learning and certification verification
• Support Communications: Retained for 3 years for quality assurance and service improvement
• Financial Records: Retained as required by Japanese law (typically 7-10 years)
• Marketing Data: Retained until you opt-out or for 2 years of inactivity
• Technical Logs: Retained for 12 months for security and performance monitoring
• Research Data: Anonymized data may be retained indefinitely for educational research

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Japan. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct
• Your explicit consent for specific transfers

We work only with service providers who demonstrate adequate data protection standards and commit to protecting your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are designed for adults aged 55 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform
• Requesting new consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: